We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
At CryptoRadar, we believe in transparency and data protection. This Privacy Policy describes how CryptoRadar Kenya ("we," "us," or "our") collects, uses, and protects your information when you use our crypto prediction service delivered via WhatsApp.
We collect your phone number when you sign up for our WhatsApp service. This is the primary identifier we use to deliver predictions and manage your subscription.
We track how you interact with our predictions, including which signals you act on and your feedback. This helps us improve our AI models and service quality.
We may collect basic device information such as your phone model and WhatsApp version to ensure optimal message delivery and formatting.
Your phone number is used exclusively to deliver crypto predictions via WhatsApp. We do not use it for marketing other products or services.
Usage patterns help us refine our prediction algorithms. All data used for AI training is anonymized and aggregated.
We may use your information to provide technical support and respond to your inquiries about our service.
We do not sell, rent, or share your personal information with third parties for marketing purposes. Your phone number remains private to CryptoRadar.
We use WhatsApp Business API to deliver messages. WhatsApp's privacy policy applies to the delivery mechanism, but we don't share your data beyond message delivery.
We may disclose information if required by law or to protect our rights, users' safety, or comply with legal processes.
All data transmission is encrypted using industry-standard protocols. Your information is stored securely on encrypted servers.
Only authorized CryptoRadar team members have access to user data, and access is logged and monitored.
We conduct regular security audits and updates to ensure your data remains protected against emerging threats.
We retain your data while you're an active subscriber to provide continuous service and improve our predictions.
If you cancel your subscription, we retain basic account information for 12 months in case you wish to reactivate. After that, it's permanently deleted.
Some data may be retained longer if required by Kenyan law or for legitimate business purposes like fraud prevention.
You can request access to your personal data or ask us to correct any inaccuracies by contacting us via WhatsApp.
Upon request, we can provide your data in a commonly used format so you can transfer it to another service.
You can request deletion of your personal data at any time. Note that this will terminate your access to CryptoRadar predictions.
You can unsubscribe from our service at any time by sending 'STOP' via WhatsApp or contacting our support team.
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Privacy Officer
Nairobi, Kenya
Response within 24 hours
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via WhatsApp and post the updated policy on our website. Your continued use of CryptoRadar after changes become effective means you accept the updated policy.